Shipping & Handling

Special notice on Christmas/ New Year's Day holiday shipping arrangements:

Christmas and New Year's Day are approaching, and the holiday arrangements are as follows:

(1) December 24th to December 27th is a Christmas holiday with a 4-day holiday, and delivery will resume back to normal on Wednesday (December 28).

(2) December 31st - January 2nd, 2023 is the New Year's Day holiday. It has a 3-day holiday, and at the local time Tuesday (January 3) delivery will resume back to normal.

UPS, FedEx, DHL customs and customs declaration bank will have a delay in customs clearance, pick-up and delivery. Please make a delivery and cargo delivery plan in advance, which will cause you inconvenience.
Channels involved: all European, American, Canadian and airship express delivery, European and American special line parcel channels and U.S. overseas warehouses.

Please read carefully:

After checkout once the order is confirmed we will send you a notification via email as soon as the item is shipped with tracking.

Shipping & Handling will take approximately about 8 - 15 business days or sooner (Please note these do not include weekends & holidays). If Free Shipping is available on the product you are going to purchase. The Shipping & Handling time might take slightly longer as we prioritise all customers orders who chose EMS Fast Shipping profile. Those who chose the Express Shipping are in highest priority in Shipping and Handling.

Most products are IN-STOCK while special & new items are pre-order. Certain restrictions prevent us from shipping certain products to all geographical locations. We are NOT RESPONSIBLE for production delays, out of stock items or delivery errors or delays. 

Due to the high demand of items, orders will be fulfilled in the order they are received, and therefore may SELL OUT before a certain item is processed. If the product(s) is SELL OUT after you have checked out. We will have you a full refund immediately and you will receive an email notification from us.

All sales items are subject to no return, no exchange, no refund. All sales item once it is being sent out from our warehouse or when parcel(s) is in the shipping process. No cancellation and no refund can be given since we cannot stop while product(s) is/ are being shipped.
 

PLEASE FOLLOW THE INSTRUCTIONS ON THE WEBSITE TO PLACE YOU ORDERS. YOUR ORDER CONSTITUTES AN OFFER TO US TO BUY THE PRODUCTS AND SERVICES. AFTER RECEIVING AN ORDER, WE WILL SEND YOU AN E-MAIL OR VIA TEXT (LOCAL PHONE CARRIER RATES MAY APPLY) ACKNOWLEDGING THAT WE HAVE RECEIVED YOUR ORDER ("ORDER CONFIRMATION").

WHILE IT IS OUR PRACTICE TO CONFIRM ORDERS BY EMAIL, THE RECEIPT OF AN EMAIL ORDER CONFIRMATION DOES NOT CONSTITUTE OUR ACCEPTANCE OF AN ORDER OR OUR CONFIRMATION OF AN OFFER TO SELL A PRODUCT OR SERVICE. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US, AND WE WILL CONFIRM SUCH ACCEPTANCE TO YOU BY SENDING YOU AN EMAIL CONFIRMING THE SHIPMENT OF YOUR ORDER (THE "SHIPPING CONFIRMATION"). A CONTRACT WITH US WILL BE FORMED ONLY WHEN YOU RECEIVE THE SHIPPING CONFIRMATION. THE CONTRACT WILL RELATE ONLY TO THOSE PRODUCTS AND SERVICES WHOSE SHIPMENT WE HAVE CONFIRMED IN THE SHIPPING CONFIRMATION. WE WILL NOT BE OBLIGED TO SUPPLY ANY OTHER PRODUCTS OR SERVICES WHICH MAY HAVE BEEN PART OF YOUR ORDER IN THE SAME OR A SEPARATE ORDER CONFIRMATION.

WE RESERVE THE RIGHT TO CANCEL YOUR ORDER AT ANY TIME BEFORE WE HAVE ACCEPTED IT AND WE MAY RESCIND OUR ACCEPTANCE AND CANCEL YOUR ORDER, OR ANY PORTION THEREOF IN OUR DISCRETION, EVEN AFTER YOUR RECEIPT OF AN ORDER CONFIRMATION OR AFTER YOUR CREDIT CARD HAS BEEN CHARGED. WE ALSO RESERVE THE RIGHT, WITHOUT PRIOR NOTICE, TO LIMIT THE ORDER QUANTITY ON ANY PRODUCT OR SERVICE AND/OR TO REFUSE SERVICE TO ANY CUSTOMER. WE MAY ALSO REQUIRE VERIFICATION OF INFORMATION PRIOR TO THE ACCEPTANCE AND/OR SHIPMENT OF ANY ORDER.

CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS, TAXES, AND DUTIES.

WHEN AN ORDER IS PLACED, IT WILL BE SHIPPED TO THE ADDRESS DESIGNATED BY THE PURCHASER AS LONG AS THAT SHIPPING ADDRESS IS COMPLIANT WITH THE SHIPPING RESTRICTIONS CONTAINED ON THIS WEBSITE.

ALL PURCHASES FROM THIS WEBSITE ARE MADE PURSUANT TO A SHIPMENT CONTRACT. AS A RESULT, RISK OF LOSS AND TITLE FOR ITEMS PURCHASED FROM THIS WEBSITE PASS TO YOU UPON DELIVERY OF THE ITEMS TO THE CARRIER. YOU ARE RESPONSIBLE FOR FILING ANY CLAIMS WITH CARRIERS FOR DAMAGED AND/OR LOST SHIPMENTS.

IMPORTANT NOTE ON LIMITED RELEASES, PRE-ORDERS AND SALES

SOME PRODUCTS ON THE WEBSITE ARE OF A LIMITED QUANTITY OR RELEASE (“LIMITED RELEASE”). IN THE EVENT YOU WISH TO ORDER A PRODUCT THAT IS A LIMITED RELEASE, YOU AGREE THAT ONCE YOUR ORDER IS PLACED YOU CANNOT MAKE ANY CHANGES TO SIZE, ADDRESS, OR ANY OTHER INFORMATION. OTHER ITEMS ARE PRE-ORDER, WHICH MEANS THEY WILL SHIP WITHIN A SPECIFIED TIME FRAME AFTER THE ORDER IS PLACED. ALL JEWELRY, LIMITED RELEASE AND PRE-ORDER ITEMS ARE FINAL SALES; THERE WILL BE NO RETURNS, EXCHANGES OR CANCELLATIONS FOR THESE ITEMS.

Returns / Exchange Policy

If you have received the correct order and are unsatisfied with the fit of them item, we are happy to accommodate this request within 2 days of receiving. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 7 business days through the method of payment the item was originally purchased.

We currently do not do exchanges. You will have to go through the return process and order a new product.

To return an item, please email info@radpresent.com and include:

• Your order number
• Name on the order
• Email the order was made with
• Your request
• If My Items Are Damaged, Defective or Incorrect:

  If you have received a damaged, defective, or incorrect item please email info@radpresent.com and include

• Your order number
• Name on the order
• Email the order was made with  
• Your request 
• MOST IMPORTANTLY a photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

Cancel Order Policy

We cannot accept cancellations if the order is already in shipping process, including an internal transfer from our warehouse to the Shipping and Distribution Centre.

Most orders go into production 24 - 48 hours after purchasing depending on the numbers of order receiving. If you would like to check if it’s possible to cancel your order, please email info@superflyoutlet.com and include:

• Your order number
• Name on the order
• Email the order was made with, and
• Your request

Refund Policy

Once your return is authorized and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.