ABOUT US

A: Once an order is placed on My Site 1, we immediately notify our nearest warehouse to prepare the items for shipment to our Sorting and Distribution Centre. Typically, the processing time ranges from 3 to 5 working days. Please note that this duration may vary depending on the demand for certain high-demand products and during sale seasons. Specifically, during peak periods such as Christmas or Final Sale seasons, the processing time may extend beyond the usual timeframe due to increased order volumes. Our team is committed to ensuring that every order is handled efficiently and dispatched as quickly as possible, maintaining the highest standards of service for our valued customers.

A: At Superfly Outlet, we do not charge any taxes or duties on purchases made through our online store. To further assist our customers, we help minimize tax charges by filing the required custom forms on their behalf. Our experienced logistics team works closely with reputable third-party courier companies to ensure that parcels are delivered promptly and efficiently to our customers. This seamless process allows you to focus on enjoying your new luxury accessories from our curated collections, featuring over 600 luxury designers, without worrying about additional tax burdens or shipping hassles.

A: At Superfly, we understand the importance of timely delivery, especially when you're eager to receive your luxury accessories. That's why we offer an Express Shipping method to ensure you receive your order as quickly as possible. With Express Shipping, your order will typically arrive within 3-7 days, allowing you to enjoy your curated selections from over 600 luxury designers without delay. This service is ideal for last-minute gifts or for those who simply can't wait to indulge in their new favorite items.

A: At Superfly, we strive to cater to our customer's unique tastes and fashion needs. If you are looking for a specific accessory that you can't find on our website, we encourage you to reach out to us with the product images and model name of the item you're interested in. This will help us source the specific accessory you're looking for. Simply send the images and details to info@superflyoutlet.com, and we will do our best to find and provide the product images from our side if available. For more personalized assistance or any further inquiries, please do not hesitate to contact us directly. We are here to help you curate your perfect collection with monthly new drops from over 600 luxury designers.

A: At Superfly, we strive to ensure our customers are completely satisfied with their purchases from our extensive collection of over 600 luxury designers. While we pride ourselves on offering the highest quality accessories, we understand that sometimes a return may be necessary. However, please note that returning a product is not possible during sale seasons or if the item purchased is on discount. This policy helps us ensure that all products are maintained in their highest quality and have not been used, opened, or repacked. For all other returns, items must be in their original condition with tags intact, and you must initiate the return process within 2 days of receipt. For more detailed information about our return policy, please visit our Returns & Exchanges page on our website. If you have any further questions, feel free to contact our customer service team for assistance. We are here to help!